Shipping policy

All sales are final. Due to the custom-made and handcrafted nature of our products, we do not accept returns or exchanges. Please ensure accuracy in your order details before finalizing your purchase.

Shipping within the USA:
We currently only ship within the United States. We apologize for any inconvenience this may cause to our international customers.

Processing Time:
Please allow 1-3 business days for processing your order. Once your order has been processed, you will receive a confirmation email with tracking information. Most customers will receive their order within 3-7 business days from date of shipment. Rates may vary depending on carrier. Please check each carrier's respective insurance rates, as we offer a variety at checkout. Any shipment comes with a risk of loss. Responsibility of delivery is passed to the carrier once it leaves our shop.

Shipping Methods:
We offer standard shipping options within the USA. Shipping costs and estimated delivery times will be calculated at checkout.

Shipping Delays:
While we strive to ship orders promptly, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier delays. We appreciate your patience and understanding in such situations.

Lost or Damaged Packages:
We are not responsible for lost or damaged packages once they have been shipped. If you have any issues with a shipped order not arriving or saying delivered but isn't at your shipping location, please reach out to your carrier to file a claim. However, if your package arrives damaged, please contact us within 24 hours of receipt, and we will work with you to resolve the issue.

Contact Information:
If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact us at Info@throughthevine.org.